We’ve set up your payment arrangement
Thank you for offering to pay the amount above each month towards your outstanding balance. To help you get your finances back on track, we’re happy to accept your proposal. Please see above for the first repayment date.
How to make a payment
If you are able to make a payment, we have several payment options for you to choose from:
- Standing orders. This is a safe and convenient way to make regular payments into your account. You don’t need to worry about payments being made on time as they are automatically taken from your chosen account. If you use online banking you can set this up online, otherwise please call us to request a standing order mandate.
- By phone. You can call us on the number above to make a payment by debit card. Payments made before 4pm will be paid into your account the same day and those made after 4pm will be paid the following day. We are unable to accept credit card payments.
- Online. If you use online banking, you can make your payment online. Please make the payment into account number 00500500, sort code 801135 and use your account number as the payment reference. Payments made into your account will clear the same day.
- By post. You can send a cheque made payable to <brand> to the address above. Please write your name, postcode and account number on the back. You will need to allow 10 working days for us to process your payment. For security reasons, please do not send cash through the post.
What to expect next
We’ll review your account each month to make sure that your payment arrangement continues to be affordable. If you can’t make the payments as agreed, please let us know as soon as possible.
If you have any questions about this letter, please get in touch using the details above.
Director of Collections and Recoveries
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
If you’d like this in another format such as large print, Braille or audio CD, please call us on the number above or write to us at the address above.
If you have a hearing or speech impairment you can contact us using Text Relay (previously Typetalk) on any of our telephone numbers. If you need to be called back and would like us to call you through Text Relay, please tell us when you call.